FAQs


Q. Why do you have free giveaway items?

A. Our company is based on the belief that fashion shouldn't be a luxury. As part of our grand opening, we are willing to give out free products to our customers for a limited time until the supplies lasts! 

Q. Is there any hidden costs that I need to pay for the free giveaways?

A. When you take advantage of our free giveaways, all we ask is that you cover the shipping and packaging costs that allows us to deliver these products at your door step. The rate is flat $9.95 worldwide.

Q. How long will it take for my order to arrive?

A. Our products are hand-made to order. So please give us about 2 to 5 days to get your order processed, made and ready to ship. Generally, products will take no more than 20 days to arrive upon shipping confirmation. 

Q. Is my personal information safe?

A. Absolutely, our site and business is powered by Shopify. All of the information and transactions are secured with Shopify's top notch end to end encryption. Plus there's an added layer of McAfee's SECURE so you can be rest assured that everything is protected.

Q. Do you sell any of my details to any other companies?

A. No, we value your trust. Your personal details will never be sold or given to any third parties.

Q. Can I cancel my order?

A. You can only cancel within 24 hours of placing your order. We cannot accept any cancellations thereafter.

Q. Can I return my order?

A. Please read our Refunds/Returns policy.

Q. Why are multiple products not packed together?

A. We have different manufacturers all around the world, so we are unable to package most of the items together without driving the costs up. We strive to keep our costs down as much as possible and forward those savings to you. 

Q. I made a large order but not all of my items have arrived yet?

A. As mentioned before, we have our manufacturers all around the world. We ship our products in small groups so that you don't get caught up with the customs and also the timing of shipping different products may vary. 

 

For any further questions, please contact us at team@laceoutfitters.com